Clear work instructions
Lumnio also serves as an interactive database of instructions and workflows. Your technicians are always clear in the field.
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Documentation always at hand
Knowledge stays in the company
Preserve the know-how of experienced technicians and share it within the team
Even if older employees leave the company, their know-how remains in the company. In Lumnio, you can easily create a knowledge base with notes, videos and photos to serve newcomers.
Digitize documents
Keep workflows in a digital format that technicians can view wherever they need to.
Reduce service costs
Thanks to standardised procedures, technicians work more efficiently and make fewer mistakes. You save money on repeat visits.
What is the customer experience with the documentation in Lumnio?
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
Remote visual support
Capture know-how
Clear work instructions
Technical knowledge base
More effective team communication, lower risk of downtime
„Lumnio is the future of service. And we are part of it.”
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What do customers like about Lumnio?
Understand the app in 2 minutes
Thanks to an intuitive interface, technicians can access the information they need with just a few clicks or voice commands, allowing them to perform their tasks faster.
Comprehensive educational tool
Record the fieldwork process, edit it and turn it into training material. Easily and quickly in a single app.
Easy documentation of interventions
Document the intervention using clear photo documentation in the system.
Clear visualisation
The flood of papers is over. The technician can now view documents digitally on his device - including drawings and photos.
Launch the app anywhere
Lumnio works on smart glasses, desktop and mobile devices. You can easily download the app via Google Play or the App Store.
Integrated translator
The application allows you to translate workflows into different languages.
Collecting useful information
The app records data during a technician's intervention to help improve your processes and uncover potential problems during an intervention.
What else can Lumnio help you with?
Remote visual support
Technicians have a connection to the control room and access to all documents. More experienced colleagues can advise them remotely, so you save on unnecessary trips.
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Customer support
Save callout costs and improve customer satisfaction. With practical instructions in Lumnio, your customers can handle common maintenance on their own so you don’t need to send out technicians pointlessly.
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Inspections and checks
Technicians will find inspection checklists and a report template in the system. This allows them to perform the inspection faster and with fewer errors.
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Digitize documents and speed up the work of the entire team with Lumnio software.
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