Increase callout efficiency
Remote visual support
Lumnio grants your technicians in the field instant connection to their colleagues who can instruct them during tasks. As a result, the job is done faster and with fewer errors.
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Help technicians in the field remotely
Accelerate hit times
Employees will be supported remotely by more experienced colleagues, so they can handle difficult tasks first time. In addition, files and the desktop can be shared during the call.
Get newcomers into the field faster
The new reinforcements can hit the field early. They can find all the information in the app and have senior technicians watching their backs. They, on the other hand, save their strength and only go to interventions when necessary.
Reduce service costs
The service intervention is carried out by the nearest employee, who consults with colleagues if necessary. You save on unnecessary or repeated visits.
What are customers' experiences with remote support?
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
Remote visual support
Capture know-how
Clear work instructions
Technical knowledge base
More effective team communication, lower risk of downtime
„Lumnio is the future of service. And we are part of it.”
Try Lumnio for free. No strings attached
What do customers like about Lumnio?
Understand the app in 2 minutes
Thanks to an intuitive interface, technicians can access the information they need with just a few clicks or voice commands, allowing them to perform their tasks faster.
Screen and file sharing
Lumnio allows you to share your desktop and forward documents during a call. Pointer and picture drawing features also help users navigate.
Launch the app anywhere
Lumnio works on smart glasses, desktop and mobile devices. You can easily download the app via Google Play or the App Store.
Documentation of interventions
Lumnio makes it easy to capture footage from the field. This will clearly demonstrate to your clients that the technicians have done their job.
Lower error rate
During complex interventions, the technician is supervised by dispatch. This makes the employee more confident and less likely to make mistakes.
Conference calls
Lumnio allows you to communicate remotely with multiple users at the same time. This makes it easy for a technician to deal with an entire team.
Invite guests with a single click
Invite guests from outside your organisation to join the call for free. Just send them an SMS invitation with a link to the call via Lumnio.
What else can Lumnio help you with?
Customer support
Save callout costs and improve customer satisfaction. With practical instructions in Lumnio, your customers can handle common maintenance on their own so you don’t need to send out technicians pointlessly.
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Clear work instructions
Manuals and workflows are easily digitised and stored in one place. The information can then be viewed by both the dispatcher in the office and the technician in the field.
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Employee training
The Lumnio system makes training newcomers much easier. Technicians have instructions in one place and the control room is always within reach.
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