Professional customer support
Lumnio allows your customers to make minor repairs on their own without a technician. You help them solve the problem remotely.
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Customers have less to worry about. And so do you
Reduce service costs
With Lumnio, customers can handle routine maintenance themselves, requiring fewer service calls. All procedures and instructions can be found conveniently in the software. And they have an immediate connection to a technician if needed.
Improve customer service
Provide your customers with access to the Lumnio app, which will provide them with all the manuals and video links to your support. Pro-customer access will also earn you extra points with your subscribers.
Help customers with routine maintenance
In your contract with the customer, you specify which activities you normally arrange yourselves. Lumnio will provide the necessary documentation, schedule the service tasks and document the repairs.
Who has Lumnio customer support already helped?
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
Remote visual support
Capture know-how
Clear work instructions
Technical knowledge base
More effective team communication, lower risk of downtime
„Lumnio is the future of service. And we are part of it.”
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What do customers like about Lumnio?
Intuitive control
Thanks to an intuitive interface, technicians can access the information they need with just a few clicks or voice commands, allowing them to perform their tasks faster.
Remote visual support
Lumnio connects the customer to your technicians via video call. In addition, documents and desktop can be shared during the call.
Single application for technicians and customers
Lumnio will help the service team and end users of the equipment. Both parties use the same system and knowledge base - but the customer only gets access to selected documents.
Clear visualisation
The flood of papers is over. The technician can now view documents digitally on his device - including drawings and photos.
Launch the app anywhere
Lumnio works on smart glasses, desktop and mobile devices. You can easily download the app via Google Play or the App Store.
Integrated translator
The application translates all instructions into the language chosen by the customer. This gives the customer a perfect overview at all times.
Information immediately available
Lumnio reads QR codes and, thanks to the OCR function, also written text. The customer can simply point the mobile/tablet at the device and the app will automatically display the related documentation.
What else can Lumnio help you with?
Remote visual support
Technicians have a connection to the control room and access to all documents. More experienced colleagues can advise them remotely, so you save on unnecessary trips.
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Technical knowledge base
Employees can instantly retrieve drawings or technical documentation using a QR code and fix the device much faster.
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Inspections and checks
Technicians will find inspection checklists and a report template in the system. This allows them to perform the inspection faster and with fewer errors.
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